Refunds & right of withdrawal

30-day refund

If you are not satisfied with your purchase, you can request a refund within 30 days of the order date. Coaching sessions already used may be offset pro rata; unused hour credits are refunded in full.

How to request a refund

Refunds are handled by our payment provider Paddle. You can submit your request directly at paddle.net or write to us at info@amigosap.com – we will take care of it. The refund is issued to the original payment method.

Statutory right of withdrawal for consumers

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal you must inform us

Andres Vargas, AmigoSAP – Nachhilfe, Pützbruchstr. 6, 52477 Alsdorf, Germany, phone +49 163 4824433, email info@amigosap.com

by means of a clear statement (e.g. by post or email) of your decision to withdraw. Sending the notification before the deadline expires is sufficient to meet the deadline.

Consequences of withdrawal

In the event of an effective withdrawal we will refund all payments received without undue delay, at the latest within fourteen days of receiving your notification. If you requested that the service begin during the withdrawal period, you owe a reasonable amount for the services already provided up to the withdrawal.

Early expiry

The right of withdrawal expires for fully performed services if you expressly agreed that we start before the end of the withdrawal period and confirmed your knowledge of the loss of the right of withdrawal. Irrespective of this, our 30-day refund policy above applies.